Monthly Archives: July 2008

Good to be Home

Got 12 hours of sleep last nite, still tired, the shaking is gone.

Good to see Dylan too, here is what I got him from Japan.

Incoherent Tokyo Thoughts

How it went down in Tokyo…just some random thoughts (though Churbuck already beat me to posting on his blog.)

  • Cleanest huge city ever. Spotless. There was even a dude sweeping leaves off of a dirt trail. The dirt is clean!
  • People are geniunely nice and want to help you out there. Most seem to understand enough English to get by.
  • Churbuck ate horse for dinner, ‘uma’ for those that speak Japanese.

    Churbuck eats horse!

    Churbuck eats horse!

  • I ate sushi like everyday, so much so I had to eat McDonald’s at the airport cuz I just couldn’tdo it again.
  • They had some sort of magic eggs for breakfast, David B can back me up.
  • The temperature at night and during the day only varied by less than 10 degrees, very odd.
  • Really, really safe city despite not being able to speak the language.
  • Quite a lot of folks wear SARS pollen allergy (thanks komachi!) masks.
  • Had some eggplant thing that originated from Kyoto which was awesome.
  • Everyone has the baddest-ass cellphone you’ve ever seen. Harada-san showed us his cellphone and literally it was a handheld TV. Not sure how the iPhone will actually top that kind of stuff there.
  • The collusion of the US celluar networks to live on archaeic infrastructure as opposed to upgrading to newer technologies like most civilized countries is going to screw us eventually. Its amazing to see what people have in Japan.
  • Apparently Japan is the blogging capital of the world.
  • Japanese to English books provide endless hours of entertainment, especially the pick-up linesection. Best 7 dollars ever spent.
  • Perrier costs more than beer.
  • I am not a fan of sake, though I drank it every nite. Suntory Premium Malts is a quality brew.
  • Some of their currency looks like washers.
  • Cartoon characters are everywhere and on everything, amazing.
  • Arcades are prevalent, and businessmen are in there.
  • Nothing opens til like 10 am.
  • Japanese workers work ridiculous amount of hours, probably even more than Americans.
  • Watched a couple of baseball games on TV, Bobby Valentine was the manager of one of the teams.
  • Housing is crammed into every knook and cranny of the city, but still doesn’t look bad.
  • The best airport ever, everything is efficient, clean, even the security folks are great.
  • Folks in even the most menial jobs are overly nice and professional, which is the complete opposite in the US.

Post Impression – What’s the deal/How to use?

For the record, I have 5 hours of sleep in me now, so I won’t be completely incoherent, just the usual incoherence. Still got the shaking going on though, which is making me crazy.

One of the things that constantly comes up in web analytics/web marketing these days is where to spend money, what is the optimal mix, and what things can we cut because of poor performance. A couple of years ago the easy answer was to kill everything that had a low ROI or low E/R (expense to revenue). The problem with that approach is you would always knock off upper marketing funnel activities like display advertising (aka banners) and non-brand search terms, not to mention traditional stuff like TV and newspapers (which are difficult to track anyways). By cutting upper funnel tactics you’d squeeze your funnel and only invest in lower funnel activities like affiliate and brand-term paid search. Your E/R would look impressive but you are actually adversely affecting your business as you are not reaching a big enough audience to grow the amount of visitors at the top of the funnel.

When online marketing budgets get cut, invariably the first target for elimination is Banner ads. Why? Because generally speaking people don’t click on them. There are obviously exceptions, and companies are getting increasingly clever to devise banners/gadgets in ways to increase visitor interaction (which is a rant for another day). But in general, people don’t click on them and come to your site and buy. If you use a strict definition of click to conversion, banners are always amongst the worst tactics you can throw out there. So how do you prove that banners are worth investing in? Enter the lovely measurement called ‘Post-Impression’ and its other aliases such as ‘View-Through’.

Introduction

First, a little bit of an introduction into what post-impression means. Essentially, it is the idea of tracking a visitor who has been presented an ad (but didn’t click) and measuring to see if they ever show up at your website. DoubleClick/Google, Atlas, and other ad-serving vendors have this ability. You can track whether or not those visitors that were presented an ad on another site came to your site and did things like purchase, optin, downloaded info, or any number of success events you have concocted for your site.

Example…say we put up some banner ads on CNET and you ventured over to CNET and one of our ads was presented to you in the right hand corner. Basically you have a cookie now that the ad was served to you. If you came to our site in the next 60 days, we can see that you were presented that banner ad. If you buy something, we can attribute that purchase to having served you that ad.

Sounds cool aye? You can now run out and say we can prove banners work because we have revenue attribution! Well, not so fast there. On to my problems with Post Impression…

Cautionary Tales of Post Impression

The biggest hurdle in post-impression is you actually don’t know if a visitor saw your ad. It is the billboard effect. Just because you have a big billboard on I-40 saying ‘Eat at Joe’s’ you don’t know if anyone saw it and actually put that information into their brain that you exist.

So no, we can’t prove that a visitor saw the ad, which is why I wouldn’t subscribe to taking a full-attribution of revenue when talking about Post-Impression revenue. There is also another reason you don’t want to do that and goes back to something I’ve written about many times here. There is an interaction effect of all campaigns amongst each other. If you took 100% of post-impression revenue blindly, you’d actually be double counting because often these same visitors come to your site through other means like Affiliate and Paid Search. We’ve actually been using a calculation of attributing 15% of post-impression revenue as true revenue, and that is actually just a guesstimate. A better way, which I plan on implementing, is using 100% of all the Post-Impression that shows up as ‘None’ under your campaigns in Omniture, as that would alleviate the double-counting problem.

How to use Post-impression responsibly

I stress this to folks all the time, so much so that people inside of Lenovo probably tune me out. In any case, I do propose 2 major uses of Post-Impression:

  1. With the Omniture/Double Genesis integration you can see the influence of banner ads on other tactics you are doing. For example, with the Genesis integration you can determine what percentage of visitors that come to your site via Paid Search had been previously exposed to your banners and ending up buying something. In this case, banners are acting as an ‘assist’ to help other online campaigns. Essentially, you are subsidizing other programs by doing banner advertising. The idea being if you stopped doing banner ads, your Paid Search will definitely be affected in a negative fashion. The key point here is you can no longer look at tactics in a vacuum by themselves, they all work synergistically together to create sales. In fact, some of the tools we use for web analytics need to embrace this ideal even further to help marketers understand how all of their tactics work together and how to optimize the mix effectively.
  2. The second major thing I’d suggest using Post-Impression for is to show revelancy of where you are placing ads. Because Post-Impression shows you that someone was exposed to an advertisement and bought, you now effectively know where all your customers are hanging out on the web. This knowledge has some interesting benefits to allow you to maximize your marketing efficiency. Addtionally, post-impression tracking gives you the insight into poor performing sites so that you can test different creatives to see if you can generate more traction (ie sales) for your brand to visitors of sites that traditionally didn’t buy your product.

Post-Impression 2.0

As mentioned, one of the biggest problems with Post-Impression is the lack of true knowledge as to whether or not someone actually saw the ad. Hard to prove that they glanced at something on a page unless we start doing some retinal-tracking (which I assume might violate some privacy agreements).

So what is a better way? Gadgets and interactive banners are the best way I can think of. Marketers are increasingly embedding more information into banners that visitors can interact with. By interacting with the banners, you now know for a fact they saw the ad because they are engaging with it.

The biggest problem I see so far is not that we can’t track it, but that there isn’t something in place for DoubleClick and Omniture to pass that information. Instead of metrics like ‘view-throughs’ and ‘post-impression’ I think the next logical step is ‘post-engagement’. But right now that doesn’t exist within Omniture nor DoubleClick (as far as I know). It needs to be there as more and more savy marketers are going down this path in order to provide rich content and truly measure banner effectiveness.

Lost in Insomnia

Konnechiwa…greetings from Tokyo.

I’ll try to write more later tonite, but I am literally insane right now. Since I left Raleigh on Monday morning I have slept a grand total of like 5 hours. I had to steal one of Dr. Churbuck’s traveling pharmacy sleeping pills just to sleep that much. Time travel is causing some serious problems with me. I feel as if I am on a moving ship and my hands are shaking. Good times.

I am fairly certain I am making no sense to anyone here. But here’s your post. Enjoy.

Aquarium Drunkard

My buddy Josh sent me the link to this and now its become one of my favorite music sites. Now I am sharing with you guys. The site is Aquarium Drunkard. Enjoy.

Friday July 4th Randomness

Still in hilton head, sc.

Its july 4th…did you know Thomas Jefferson died on 4th July? Like Alanis Morrisette said “isn’t it ironic”? I have a strong affinity to old TJ, since I was born in Charlottesville and I am the black sheep of my family for being the only one not to go to UVa (I was too stupid).

Speaking of which, I am currently reading the Federalist Papers to read why Hamilton, Jay, and Madison rationalize why a Federal government is better than giving states more power. Kind of interesting, but damn people back then were waaaaaaaaaay too wordy. Too bad Hemmingway wasn’t a founding father, the Constitution would have been a paragraph.

So happy birthday America. I am celebrating by drinking hard liquor (we have to get rid of everything before leaving the vacation house…so a half gallon of Jim Beam must go down) and watching the Red Sox vs Yankees game via MLb.com (greatest invention ever). Sox up 6-3 after Lowell hit an inside pitch over the wall in left. Its criminal that ESPN and others don’t have non-stop games on today. WTF, now i have to look like a freak drinking liquor hovering over my laptop, instead of the big tv.

Also, I’ve added a lot of links into my blog, one of which is my brother’s blog (also a UVa alum). Hopefully it will include tales of corruption in Florida politics, jai lai, and star wars trivia.

um…back to business.